bji baji's Privacy Policy

Introduction

This privacy policy has been prepared on behalf of the bji baji platform and applies to our website, mobile application, and all related services. When you register, log in, or use any service on bji baji, you are considered to have agreed to the terms of this policy.

We believe you should have control over your own personal information. We are therefore committed to full transparency about what information we collect, why we collect it, and how we keep it secure. To learn about our general terms of service, please visit the Terms and Conditions page.

1. Information We Collect

The following types of information are collected in order to operate bji baji services properly and to provide you with a secure experience:

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, or Rocket account numbers
• Account preferences and preferred language of communication

1.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate location
• Time of access, browsing patterns, and session details
• Information collected through cookies and similar tracking technologies

1.3 Transaction Information

• Deposit and withdrawal history
• Details of betting and gaming activity
• Records of bonus claims and wagering

2. Purpose of Data Collection

We use your information only for specific and legitimate purposes. Only the relevant information is processed for each purpose:

• Account management: To complete registration, identity verification, and the login process.
• Transaction processing: To process deposits and withdrawals properly and to ensure financial security.
• Customer support: To resolve your issues via live chat or email.
• Platform improvement: To analyse usage patterns and improve the quality of our services.
• Fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
• Communication: To send important account-related notifications and promotional information (only to users who have given consent).
• Age verification: To ensure that persons under 21 cannot open an account or use our services.

3. Data Storage and Security

bji baji places the highest priority on the security of your personal information. To this end, we have adopted internationally recognised technical measures:

3.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information — such as passwords and financial details — is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and access controls are in place to prevent unauthorised access.

3.2 Organisational Security

• Only staff who require it are granted access to specific data.
• All staff are trained in data protection and are bound by confidentiality agreements.
• Strict confidentiality agreements are maintained with third-party service providers.

3.3 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet applicable legal obligations.

4. Sharing Information with Third Parties

bji baji never sells or rents your information commercially. Information may be shared in the following limited circumstances and under strict agreements:

• Payment processors: Necessary financial information is exchanged with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Technology service providers: Providers of hosting, analytics, and security services may process certain data within the scope of their work.
• Legal obligations: Information may be provided in response to a lawful request from a competent authority or a court order.
• Fraud prevention: Information may be shared with relevant bodies to prevent fraud or money laundering.

Every third party with whom information is shared is contractually obligated to comply with bji baji's privacy standards.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security — they cannot be disabled.
• Functionality cookies: These save your language preferences and account settings.
• Analytics cookies: Used to understand how the platform is used and to identify areas for improvement.

5.2 Cookie Controls

You can limit or delete cookies through your browser settings. However, disabling essential cookies may affect certain key functions of the platform.

6. Your Rights

As a bji baji user, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect or outdated, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to object: You may object to marketing communications or certain types of data processing.
• Right to data portability: You may request a copy of your information in a standard format.

To exercise these rights, please contact our support team. For requests related to responsible gaming or setting account limits, full details are available on the Responsible Gaming page.

7. Protection of Children and Minors

All bji baji services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is carried out at the time of registration. If we suspect that a minor has opened an account using false information, we will immediately suspend that account and delete all associated data.

8. International Data Transfers

bji baji's servers and technical infrastructure may operate outside Bangladesh. In such cases, your information may be transferred internationally. However, we have measures in place to ensure adequate protection in the countries or regions to which data is transferred.

All international data transfers are carried out under strict agreements and data protection standards are maintained.

9. Marketing and Communications

If you have given consent to promotional communications at the time of registration or afterwards, we may send you information about bonus offers, new games, and special platform features.

You may opt out of these communications at any time — by using the unsubscribe link in an email or by contacting our support team. However, important account-related notifications — such as transaction confirmations or security alerts — are not covered by this opt-out.

10. Policy Changes

bji baji reserves the right to amend this privacy policy when necessary. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Inform you by email or platform notification if there are important changes.
• Provide a reasonable amount of time before the updated policy takes effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You can find more information about the overall terms of using our platform on the About Us page.

11. Contact Us

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team. We are available 24 hours a day, seven days a week in both Bengali and English.

We will respond to your request as quickly as possible. For common questions, you may also visit our FAQ page.